Shipping policy

Thank you for shopping with Moon Collectables. We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed. Orders are not processed or shipped on weekends or public holidays.

During periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will notify you by email.

Estimated Delivery Times

Domestic Shipping: 7–10 business days
International Shipping: 11–15 business days

Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, carrier delays, holidays, or other unforeseen circumstances.

Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email with tracking information, where available, so you can monitor your shipment.

Shipping Costs

Shipping charges are calculated and displayed at checkout before your order is completed.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order. Moon Collectables is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible. We will work with the shipping carrier to help resolve the issue and provide an appropriate solution whenever possible.